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There are two ways to use teams to help your organization.
Figuring out which is best for you requires careful consideration
of the situation and the organization’s culture and employees.
The first way is to reorganize the work into team-based
work. A team-based organization uses teams (rather than
departments or individuals) as the basic work unit. These
teams are usually formed of individuals with various skills
and technical backgrounds. The team is given full responsibility
and authority for finishing a complete task.
The other way to use a team concept to help your organization
is through team building. Team building programs encourage
the participants to try out modes of interaction while
showing them the positive effects of teamwork. Participants
are involved in tasks accomplished much more efficiently
if they cooperate and help one another than if they had
to rely only on themselves. There is no organizational
or work design change in these programs. The goal is to
help employees develop team skills and transfer the benefits
to the job.
Teams can get results, if they are applied correctly:
Team-Based Work
GE’s team-based plants produce an average of 250% more than their traditional
plants.
Motorola credits team-based work with reducing turnover
25%, increasing productivity 30%, and raising attendance
95% over 20 years.
Team-Building Workshops
Team building activities have produced various results for different
organizations, including 10% increase in customer satisfaction, 30% decrease
in the cost of errors, and 25% decrease in turnaround time.
A team building program generated $4 million in new projects for a utility
company, and $350,000 in new income and savings for a single team in a large
petroleum company.
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