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 Welcome to CMI's brief Survey on Customer Service.
 It will only take you a few minutes to complete this survey about your
organization's level of customer service. It is confidential and anonymous.
Please be sure to complete all items before submitting.
 Once you click on the submit button you will see the current results from everyone participating in the survey so far.
What type of business or organization do you work in?





Is your organization classified as:


Approximately how many people work in your organization across all locations?




Are you considered:


Rate your organization's level of customer service compared to other organizations in your industry:




What tool or tools does your organization use to measure customer satisfaction?
Click on as many as
your organization uses.		 Which one is used
most frequently?
Paper based surveys
Web based surveys
Follow up phone calls
Customer 800 number
Point of purchase form
Other
none
How frequently does your organization formally use surveys, phone calls, response forms,
etc., to measure customer satisfaction?




My organization keeps me informed of whether my customers are satisfied or not.




I can make a difference in customer satisfaction.




My organization takes clear action to ensure customers are satisfied.





Thank you! If you have any questions about this survey please contact CMI
 Customer Service Survey Support at [+1] 313.885.4421
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