"A number of surprises. It really showed up when you look at my own ratings versus the feedback group's! I thought I was more effective as a manager."

"The subarea graphs really helped me to understand what I needed to change. Even when you ask for feedback, people don't seem to be as comfortable in giving it to you as with this."

• Would you recommend the MSI²™ be available to others within your organization?

"Yes, field sales management." "I emphatically would recommend that this program be made available to our senior managers." "I enthusiastically support this for our divisions as well as corporate." "Yes, the program should work its way down through the organization."

"Overall I found the program informative, confirming some of my beliefs but also uncovering areas of real opportunity."

"The program was outstanding. I have already acted on input provided to me. I believe that by the time we do the follow-up, my effectiveness should show a nice improvement."

"I had the opportunity to attend the company sponsored advanced assessment center. While it confirmed most of the issues identified in my MSI²™ feedback, it did not provide the detail or useful developmental information that I got from this program."

"I greatly appreciated the opportunity afforded by the company and found the appraisal both fair and constructive." "To me this is one of the most valuable programs I could participate in. Productivity depends on what my people do, and if they respect and have confidence in me, it can only increase. What better way to determine overall effectiveness than through this program!"