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CMI's Program




A whole new way of looking at your organization
and its future success.

Linking Critical Data:

Customer Satisfaction Q3©

Employee Satisfaction

360o Feedback MSI2©

Team Leader Feedback TSI2©

Talent Retention

Market Share

Financial Metrics


Please call Competency Management Incorporated (CMI)
at [001] 313.885.4421
To learn more.
Or Click Here to request Information.


What do your customers really think?

Want to identify potentially damaging and counter productive issues you aren't aware of?

Do you want to ensure your efforts are value-added?

Do you want to map the progress of your actions?

Competency Management Incorporated (CMI) starts by using our staff's comprehensive formal training in survey methodology coupled with extensive applied experience, to help you clarify the objectives and dimensions the survey is expected to examine. Our in-house capabilities include:

DESIGN OF PROPRIETARY SURVEY CONTENT

Tap such areas as: climate, culture, organizational and leadership effectiveness, diversity, client perceptions and customer service, attitudinal, interest, commitment, team- or change readiness, exit perceptions and probability of retention.

DEVELOP APPROPRIATE USER INSTRUCTIONS & ADMINISTRATION LOGISTICS

Designed for use in the United States as well as internationally; by telephone, computer, focus group, one-on-one, paper-and-pencil mass administration or mail out.

LAYOUT INCLUDING FORMAT, TEXT, GRAPHICS & COMBINED OR FREE STANDING RESPONSE FORMS

Our "user-friendly" approach has resulted in consistently high response rates.

DATA ANALYSIS AND FEEDBACK DESIGN

Responses are 'pooled' to provide a measure of how the incumbents responded to each question. Survey items are listed in a feedback report based on each item's favorability score, ranging from the lowest (least favorable) to highest.

FORMULATE ACTION PLANS

CMI will help you formulate action plans to ensure value-added measurable goals.

Surveys: Measuring Progress

Competency Management Incorporated (CMI) surveys provide critical and reliable feedback to help keep your efforts on track. CMI develops surveys to assess:
    • Organizational Culture
    • Customer Satisfaction
    • Employee Satisfaction
    • Teamwork
    • Job Interest & Turnover
    • Training & Development Needs
Surveys: Our Tools Include:
  • Customer Satisfaction Q3© Program
  • Employee Satisfaction and Climate Surveys
  • 360o Feedback MSI2©
  • Team Leader Feedback TSI2©
  • Healthcare Benchmarker©HB©

    Case in point from a CMI client survey:

    The following graph demonstrates how an organization used data from successive administrations of a CMI designed culture survey to target specific areas for action, and acheived successful outcomes.

    The hallmark of CMI's Mirror© Program is flexibility, expediency, and rapid turnaround while ensuring high fidelity of data. We will gather relevant accurate feedback, help target your action plans, and measure your progress.

    We're in business to help your business succeed.

    Your next strategic step should be to contact CMI.

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