Testing

Bottom Line Payoff From Personnel Selection Programs

Can you afford costly hiring mistakes? Does a 30% reduction in unnecessary turnover interest you?

Now more than ever, turnover is a primary concern of many business organizations. Excessive turnover has significant impact on workforce productivity because it leads to morale problems, team dysfunction, and results in high recruitment and retraining costs. A Competency Management Incorporated (CMI) designed pre-employment selection program can directly reduce turnover related to personnel selection.

What are the Benefits of CMI Basic Skills Testing Program? A time series study assessing the effectiveness of a CMI pre-employment process over time indicated:

• A 57% reduction in turnover rates from 1991-1994 (pre-CMI) through 1997 (post-CMI).
• A return on investment analysis indicated that this reduction resulted in an estimated annual savings of $720,000 to two positions alone. Other clients have realized over one million dollars savings in salary cost per year from improved retention.
• Terminations based on unsatisfactory performance decreased by 46% during 1997 alone, from 6.5% to 3.5%.

Effect of CMI Tests in Reducing Turnover

Additional benefits from CMI testing programs include: An expedient method for screening out candidates lacking basic skills. A reduction in poor "performance based" turnover. Increasing workforce diversity. Supervisors and incumbents spending less time training new hires. A decrease in performance related issues with which supervisors have to deal. An increase in the morale of your work group by improving the caliber of newly hired employees. Increased retention of employees that transfers to less reliance on a contingency work force.

At COMPETENCY MANAGEMENT INCORPORATED(CMI), we develop web based and paper and pencil tests, work simulations, in-basket exercises, structured interviews, performance management systems and other assessment tools that repeatedly demonstrate "value-added" results to both organizational and individual performance.

Test scales and items are statistically analyzed to ensure that all instruments reliably assess candidate knowledge, skills and/or abilities along with personal characteristics (collectively referred to as competencies). Test scores have been validated against actual measures of job performance (such as products produced and errors made), as well as supervisor and peer ratings of job performance.

A complete line of assessment instruments have been developed and used successfully for entry-level through executive positions.

All of our existing assessment instruments can be tailored to capture the 'look and feel' of your organization. Often times this helps facilitate critical acceptance and buy-in from employees, labor groups, and management.

In addition to instrument tailoring, CMI custom develops assessment tools for proprietary client use. Custom development ensures that the instruments evaluate competencies as they are defined by the organization's culture. Examples include the assessment of leadership, teamwork, and customer service.

CMI follows all legally and professionally accepted standards in the development of tests and assessment instruments. Combined with our experience in employment litigation support, we ensure that our tools meet legal and professional standards.

The tests take anywhere from five to twenty minutes to administer. They can be given to individuals or groups.

Coding Test Basic Math Test Reading Comprehension Test Filing Skills Test Medical Terminology Test

Forms Checking Test Practical Arithmetic Test Advanced Reading Comprehension Eye-Hand Coordination Test Structured Interviews

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Coding Test The Coding Test developed by CMI, tests an individual’s ability to: Factually review information for accuracy  Pay attention to detail  Apply standardized rules  Encode information  Test used for positions such as:  Administrative Staff Secretaries Technicians Customer Support Representatives

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Forms Checking Test The Forms Checking Test measures an individual’s ability to: Judge information for accuracy Proofread Conform to standard Attend to detail Work quickly without making errors Test used for positions such as:  Administrative Support Staff Billing Specialists Building Services Customer Service Representatives Manufacturer Technicians Food Services

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Basic Arithmetic Test Measures individual’s ability to accurately solve basic addition, subtraction, multiplication and division problems in relation to: Handling cash Processing claims Reviewing numeric documents Test used for positions such as:  Secretaries Administrative Support Staff Entry Level Technicians Cashiers Building Services

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Practical Arithmetic Test Measures individual’s ability to accurately solve arithmetic problems using whole numbers, fractions, decimals and percentages in relation to: Handling cash Processing claims Applying principals of statistical control Test used for positions such as:  Customer Service Representative Manufacturing Technicians Billing Specialists Cashiers Medical Secretaries

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Reading Comprehension Test Regarding non-technical documents such as memos, policies, procedures and other business correspondence, the test measures an individual’s ability to: Adequately understand written information Adequately interpret the meaning of business documents Correctly answer questions about information in business documents *Industry specific versions reflect the language and situations encountered within. Test used for positions such as:  Administration Support Sales Representatives Technicians Maintenance Services

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Advanced Reading Comprehension Test Regarding technical and scientific documents, the test measures an individual’s ability to read, discern, interpret and respond to: Medical correspondence Technical manuals Complex maintenance specifications Legal documents *Industry specific versions reflect the language and situations encountered within. Test used for positions such as:  Mechanic Administrative Law Judges Skilled Trades Personnel

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Filing Skills Test The Filing Test measures an individual’s ability to accurately categorize and file information according to various rules such as used in: Reference systems Documents filed alphabetically Documents filed numerically Test used for positions such as: Administrative Staff Customer Support Representatives Secretaries File Clerks

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Eye-Hand Coordination Test This instrument measures an individual’s ability to quickly and accurately coordinate motor movements and eye hand coordination by tracing within the lines of geometric shapes for positions that: Work with small parts Assemble circuit boards Control delicate instruments Test used for positions such as: Manufacturing Service Repair Personnel Technicians OR Technicians

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Medical Terminology Test Used by healthcare organizations such as hospitals, insurance providers and medical facilities to find individuals who can accurately interpret, understand and work with: Medical Terminology Medical Abbreviations Physiological and Anatomical Features Test used for positions such as: Medical Secretaries Claim Processors Transcriptionist Billing Specialists

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Interested in learning more? contact us here or by phone at [001] 313-885-4421.

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